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FEATURED PRODUCTS

  • ITIL Intermediate Exam

    $291.98
    Exam option

ITIL Service Strategy

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.

Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
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Sales price: $641.05
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Description

Course contents

22 easy to absorb lessons

Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Strategy core volume is recommended

Topics included

  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes:
  • Financial Management for IT services
  • Service Portfolio Management
  • Demand Management
  • Business Relationship Management
  • Strategy Management for IT services
  • Governance
  • Organising for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks
  • Preparing for the exam

Pre-Requisites

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Strategy core volume is recommended

Exam Details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits
  • Exams must be ordered and accessed within 6 months of purchase

 

Copyright statements

ITIL® is a trademark of Axelos Ltd.

PRINCE2® is a trademark of Axelos Ltd.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

All accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct.