What is ITIL?

• ITIL 4 is the latest version of ITIL and it builds on the content in ITIL v3, bringing ITIL into the digital age and including more practical guidance to help organizations tailor an IT management strategy that will help them to adapt to the increasingly complex modern service environment.

• ITIL 4 focuses on value, outcomes, risks and costs, helping organizations produce and manage services fit for the digital age. Many core ideas from older ITIL versions, including incident management, change management, and problem management, still exist in ITIL 4, but with a much more holistic overall perspective.