FEATURED PRODUCTS
ITIL OSA
Operational Support and Analysis course
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.
Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
ArrayThe Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services.
Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
Sales price: $721.09
Tax amount
Description
Course contents
10 Modules, divided into easy to absorb lessons
Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Operation core volume is recommended
Topics included
- Introduction to Operational Support and Analysis
- OSA processes and functions:
- Event Management
- Incident Management
- Request Fulfilment
- Access Management
- Problem Management
- Service Desk
- Technical Management
- Application Management
- IT Operations Management
- Technology and implementation considerations
- Preparing for the exam
Pre-Requisites
- Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
- 30 hours of study via an accredited training solution – confirmed by your course completion certificate
- 2 years IT experience is desirable
- 12 hours of self-study using the Service Operation core volume is recommended
Exam Details
- Exam duration: 90 minutes
- Exam format: closed book, multiple choice
- Exam delivery: online, webcam proctored. Read about online exams here
- Exam pass mark: 70% (28/40 marks across 8 questions)
- Exam language: extra time is available for non-native English speakers. Contact us for current translation availability
- Exam value: 4 ITIL credits
- Exam voucher is NOT included in the price of the course
- Exams must be ordered and accessed within 6 months of purchase