Helix Learning
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Implementing ITSM

Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experience ITSM practitioner.

Study online at your own pace
90 or 150 days online access
Includes video lessons and access to a library of downloadable resources and templates
Learn how to put IT service management to work in your organisation
Study online at your own pace
90 or 150 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
Sales price: $642.06
Tax amount

Course Contents

7 easy to absorb video tutorials covering a real-world implementation approach

Study duration: 9 hours 41 minutes

Downloadable resource library: including templates, plans, checklists and spreadsheets

Lessons in this course

Course lessons covers topics including:

  • IT service management visioning
  • ITSM assessment
  • ITSM planning
  • ITSM initial wins
  • ITSM design
  • ITSM transition
  • Ongoing improvement


  • This non-accredited course is aimed towards experienced IT service management practitioners
  • Exposure to ITIL or ITIL Foundation level certification or above is recommended

Exam Details

  • There is no exam associated with Implementing ITSM