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ISO/IEC 20000 Foundation

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

* Get Foundation qualified at your own pace
* 30 or 60 days online access
* Fully accredited online training
* Includes videos, quizzes, exercises, study guides, syllabus and sample exam
* Tutor support available via email
Sales price: $354.24
Tax amount

ISO/IEC 20000 Foundation

Course Contents

  • 6 easy to absorb modules covering terminology, structure, concepts and value
  • Includes video tutorials, study guides and quizzes
  • Study duration: 15 hours
  • Includes free eBook: ISO/IEC20000:2011 A Pocket Guide

Lessons in this course

  • Module 1: Introduction to ISO/IEC20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation


  • This course does not require any existing knowledge of ISO/IEC20000
  • There are no mandatory pre-requisites for the exam

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers
  • Exam voucher is NOT included in the price of the course
  • Exams must be purchased and accessed within 6 months of purchase