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  • ITIL Expert Bundle

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FAQs

 

 

Question

Category

1

How do I pay for my courses?

Payment

2

Is there a discount for purchasing multiple courses?

Payment

3

Online exams explained

Exams

4

What are web based exams?

Exams

5

How do online exams work?

 Exams

6

How do I schedule my exam?

 Exams

7

Where can I take my exam?

 Exams

8

What resources do I need?

 Exams

9

What does my exam look like?

 Exams

10

What happens when I pass?

 Exams

11

What happens if I fail my exam?

 Exams

12

When will I receive access to a course I purchased?

Accessing your course

13

How long will I have access to an online course?

 Accessing your course

14

Will I be able to access support regarding my online course or digital download?

 Accessing your course

15

Do I obtain a qualification once I have completed an online course?

 Accessing your course

16

Does Helix-learning review the quality of resources for sale on the site?

 Accessing your course

17

What do I do if I have a problem with a purchased download?

 Accessing your course

 

 Top of Page

 

 

Question

Category

1

 

How do I pay for my courses?

Payment

You can pay for your e-learning using Paypal as an automated process when you Checkout on the site. If you prefer to pay directly into our bank account please email us for details.

 

2

Is there a discount for purchasing multiple courses?

Payment

"Discounts vary, dependent on the courses chosen. Please contact us for details"

 

3

Online exams explained

Exams

"If your course includes an online exam voucher, this allows you to sit an exam that is web based and not test centre based. If you have already purchased your exam voucher you can request it using our online exam form, and then go on to schedule your exam.  If you have not purchased an exam, contact us for information. You must request your exam voucher within 6 months of your purchase, or, if purchased as part of a package, while your package subscription is live. Once you have requested your voucher, you have 6 months to schedule your exam before the voucher expires. Due to the examination scheme rules, we cannot issue a voucher without seeing a copy of your relevant course completion certificate. In order to take a web based exam you will require at least a 640 X 480 pixel web cam with microphone. All web based exams are remotely proctored via your web cam. You can take web based exams from the comfort of your own home or office at a time and date that you decide."

 

4

What Are Web Based Exams?

Exams

"Online exams offer you a much more flexible way to take your exam. Scheduling and taking online exams is easy. Online exams are provided by reputable examination institutes who will deliver your exam online – at a flexible location of your choosing and at a time and date that you decide. You can take your exam during the day, before work starts or in the evening. Your exam questions are exactly the same standard and style of questions as a classroom or test centre based exam. You will see the exam questions and your possible answer options displayed on screen – and you will click to select your answer and progress to the next question. You can also skip a question, go back to review or change your answers at any time should you wish to. Web based exams provide you with maximum flexibility without compromising standards or security."

 

5

How Do Online Exams Work?

Exams

"First, study all of your online materials including the sample exam paper provided. Then, whenever you feel ready...Download and save your course completion certificate to your local computer. Complete our online Request an Exam Form from the Exam menu above (which includes uploading your certificate as proof of attendance).Your details will be checked and you will receive an email explaining how to schedule your exam on the online system. Start your exam at the date and time you’ve requested. Complete your exam online and see your provisional exam result instantly on-screen. Your result will be confirmed and final results issued to you by email."

 

6

How Do I Schedule My Exam?

Exams

"When you have completed your studies, taken the sample exam included and you feel fully prepared – you can then start the registration process for your exam. For all of our courses, we have an online Request an Exam form that you complete – which begins the process for you. This form is always available within your learning portal. On this online form you will upload the necessary pre-requisites. We will verify this information and complete the scheduling process. You will receive a copy of this web form for your records too. Please allow 48 hours for us to process your exam request.  Once you receive your exam registration details, you need to schedule the exam at least 72 hours before the time you wish to take it. You may be able to take an exam in less than 72 hours with some examination institutes, but the online proctor firm may charge you an additional $5. You are able to take your exam 24/7.  At the required date and time – you will login to the exam system and begin your exam online. This will be remotely proctored by a real person via webcam. If you need to reschedule your exam, you can do so as long as you provide at least 24 hours’ notice before the exam.  If you fail to attend your exam or provide 24 hours’ notice you will forfeit your exam voucher and be required to pay again to take the exam."

 

7

Where Can I Take My Exam?

Exams

You can sit web based exams from a location of your choosing. Two good examples are your home or your office. You will need a quiet room where you will not be disturbed or interrupted during your exam. Your desk should be clear of all papers and materials. You do not need to visit any test centre or any classroom.

 

8

What Resources Do I Need?

Exams

"To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection. You will also need administrator rights to install the software that will be used to monitor the exam session. You will also need photo identification (passport, government ID or equivalent).  If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam. Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself. For a successful exam, you will need:"

"MINIMUM RECOMMENDED:   Web Camera 640_480 resolution 1280_720 resolution, PC Users Windows XP Windows 7 Mac Users Mac OS X or higher Mac OS X 10.7 Lion  Internet Download Speed 0.768 Mbps  1.5Mbps Internet Upload Speed 0.384 Mbps 1.5Mbps RAM "

"1024MB 2GB Acceptable browsers are: Google Chrome, Mozilla Firefox, Safari, Internet Explorer 7, 8, 9, 10. Adobe Flash Player and Shockwave must also be installed before you begin the exam. "

 

9

What Does My Exam Look Like?

Exams

"Your exam scenarios/questions will appear on your screen as text – just like any normal web page. You can manually control the flow and progress of all questions, skipping any question you want to return to later. As you progress through your questions, you will simply click to select your answer from the option choices. You can change your mind later if needed. Once you are satisfied with all of your answers you click a button to end your exam session. You will see whether you have passed or failed straight away, although this result will need to be confirmed before it is official."

 

10

What Happens When I Pass?

Exams

Once you are satisfied with all of your answers you click a button to end your exam session. You will see whether you have passed or failed straight away. Your results will be confirmed and emailed to you within 10 working days. Your e-certificate will be available as soon as a successful result is confirmed.

 

11

What Happens If I Fail My Exam?

Exams

"If for some reason you fail your exam, then you can request another exam as soon as you feel ready to try your exam again. Your training provider will confirm the cost of any second exam."

 

12

When will I receive access to a course I purchased?

Accessing your course

Once you have purchased the course you will receive an email confirming your purchase. If you have purchased an online course you will either receive a further email with your course access details within 24 hours. On receipt of your access details you will have instant access to your entire course. If you purchased a downloadable product you will be returned to the download page once your payment has been concluded.

 

13

How long will I have access to an online course?

Accessing your course

The length of time that you have access to an online course that you have purchased and been enrolled on will depend on the supplier of the e-learning. Details of the duration of your access will be detailed in the course profile.

 

14

Will I be able to access support regarding my online course or digital download?

Accessing your course

"Yes, customer advisors are available to support you regarding any download or access problems. You will also be able to contact the supplier of the e-learning should you encounter any problems with usage of the resource."

 

15

Do I obtain a qualification once I have completed an online course?

Accessing your course

This will depend on the course you have enrolled on. Details of whether or not a course leads to a qualification is detailed in the course profile.

 

16

Does Helix-learning review the quality of resources for sale on the site?

Accessing your course

"Yes - all downloadable products submitted to Helix-learning are tested for usability and appropriateness. We are not responsible for the quality of the content of any products, or where appropriate, that resources meet qualification requirements. Over time it is hoped that customer reviews will help to inform your purchasing decisions."

17

What do I do if I have a problem with a purchased download?

Accessing your course

Please contact us by completing the contact form on the website.

 

 

 

 

 

 

 

 

 

 

 

 

Copyright statements

ITIL® is a trademark of Axelos Ltd.

PRINCE2® is a trademark of Axelos Ltd.

OBASHI® is a Registered Trade Mark in the United Kingdom and other countries

COBIT® is a trademark of ISACA® registered in the United States and other countries. 

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

All accredited course material is provided through Accredited Training Organisations (ATO) registered with the relevant accreditation authority. For further details please contact Helix Learning direct.